Privacy Policy

Effective Date: [01/03/2025]

Hostelwala, a venture of MandarinGroup Accommodations Pvt Ltd ("we," "our," or "us") is committed to protecting the privacy of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, contact details (phone number, email address), date of birth, nationality, identification proof (passport, Aadhaar, or other ID), and payment details.

Booking & Stay Details: Check-in and check-out dates, room preferences, special requests, and transaction details.

Technical Data: IP address, browser type, device information, and website usage data when you visit our website.

CCTV & Security Data: Footage from security cameras in common areas for safety purposes.

2. How We Use Your Information

We use your information for the following purposes:

To process and manage Hostelwala bookings and payments.

To verify identity for security purposes.

To improve our services and provide a personalized experience.

To communicate important updates, offers, and promotions (with your consent).

To comply with legal and regulatory requirements.

3. Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share information with:

Government authorities as required by law (e.g., police verification).

Payment service providers to process transactions securely.

Third-party service providers assisting in Hostelwala operations.

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

5. Retention of Data

We retain personal data only as long as necessary for legal, regulatory, and business purposes.

6. Guest Rights

You have the right to:

Access, update, or correct your personal data.

Request deletion of your information (subject to legal obligations).

Opt-out of marketing communications.

7. Cookies & Website Tracking

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@hostewala.ai:

**Terms of Service**

Welcome to Hostelwala (“we,” “our,” or “us”). By accessing or using our website https://hostelwala.ai/ the “ www.hostelwala.ai ” and services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

2. Booking and Payments

- All bookings are subject to availability.

- Full or partial payment may be required at the time of booking.

- Cancellation policies will be specified at the time of booking.

Cancellation Policy: Cancellations made 28 days before the arrival date are eligible for a full refund. The refundable amount decreases as the arrival date approaches, with specific percentages outlined for different time frames. Refunds are initiated within 7-10 business days after the cancellation request is received

3. Guest Responsibilities

- Guests must provide valid identification upon visit.

- Guests are responsible for any damages caused during their visit.

- Conduct that disturbs other guests may result in eviction without a refund.

4. Prohibited Activities

- Illegal activities, including drug use, are strictly prohibited.

- Unauthorized guests are not allowed in the hostel rooms.

- Any form of harassment or misconduct will not be tolerated.

5. Liability Disclaimer

- We are not responsible for lost, stolen, or damaged personal belongings.

- We are not liable for any injuries, accidents, or medical conditions that occur on our premises.

- Our liability is limited to the amount paid for the booking.

6. Privacy Policy

Your use of our services is also governed by our Privacy Policy.

7. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

8. Governing Law

These Terms shall be governed by and construed following the laws of India Maharashtra.

9. Contact Us

If you have any questions about these Terms, please contact us at:info@hostelwala.ai